Policies

YWCA Australia provide safe, secure and affordable homes for women and their families, so they can build the future they want. To ensure we support the needs of our clients and comply with state and federal legislation, we have developed the following policies.

View all policies

Frequently Asked Questions

How long does my application process take?

AOur Housing Application process from start to finish averages around 2 business weeks for approved applicants, though it can take longer based on factors like vacancies, VHR application requirements and other administrative needs.

We recommend anyone needing housing on an urgent basis contact a crisis housing provider, who will be able to assist you in a more immediate timeframe.

How do I pay my rent?

We accept Direct Deposit, bank transfer or Centrepay. Your Community Housing Officer will explain the details when you commence your tenancy.  

How is my rent set?

A number of factors are taken into account when deciding what your rent will be at a YWCA property. These include:

  • Your income – either from Centrelink, employment, or both.
  • Service fees for the property
  • Rent Assistance you may be eligible for
  • Market rent

You can find the full explanation on how YWCA sets our rent by viewing our Rent Setting Policy.

How do I provide feedback to YWCA?

You can provide feedback to YWCA, either verbally or in writing, via any communication method, including but not limited to:

You can find the full process for submitting feedback, compliments or complaints by viewing our Feedback and Appeals Policy and Feedback and Appeals Procedure.

How do I make a maintenance request to YWCA?

You can make a maintenance request via:

  • Email
  • SMS
  • Telephone

Your Community Housing Officer will provide you with direct contacts when you begin your tenancy through YWCA Housing.

All YWCA Policies

National