Our exceptional service commitment to you is:
- We will provide respectful, honest and transparent customer service
- We will be accessible and responsive to early resolutions
- We will listen carefully to understand your concerns to assist you appropriately
- We will provide clear, accurate and consistent information
- Your personal information, privacy and confidentiality will be maintained at all times
- All staff and contractors will treat you fairly and equally
- If you leave a voicemail, we will get back to you within one working day
- We will acknowledge your email within one working day
- If you write to us, we will post a response within 7 days
- If you attend our office (no appointment), we will aim to respond to you as soon as we are available
- If you attend our office (with an appointment), we will be on time or advise you if there is a delay
- If you request urgent maintenance, we will respond to urgent repairs the same day
- If you request general maintenance, we will respond to repairs within 14 days
Help Us, Help You by;
- Treating all staff with courtesy, respect and patience
- Providing us with clear and accurate information
- Informing us of any issues as soon as they arise
- Keeping your contact information up to date
- Giving us feedback about our service
- Returning our phone calls in a timely manner
